Frequently Asked Questions

Save time and find answers to commonly asked questions by clicking on the link to our FAQ section before reaching out to our customer service team.

Current Dimension One Spa Owners

We strongly recommend that you contact your local dealer FIRST for all of your service and parts needs. Your local dealer is able to personally review your situation and give you the best possible support. You can find your dealer’s information here.

Service Questions North America

Email: service@d1spas.com
Phone (Regular business hours): 800.357.3527
Toll-free M-F 8am to 4pm PST

Service Questions Outside North America

Email: Service-Europe@d1spas.com